Click to viewThe Crown Club rulesand The Crown Club FAQs. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Please complete the enrollment process via the Appor Online. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Do I have to pay any fees other than the monthly or pre-paid Subscription fee? Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. Thin, in itself, is shameful. Regal Unlimited Rules. The Rockstars of Regal Customer Service. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Whats going on? https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. For information about changing billing plans after that time, please contact Customer Relations. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. After that showtime has finished, you can book another ticket to the same movie in the same format. All Regal Entertainment Group theatres are smoke-free environments. A Reservation may be cancelled in accordance with. To receive a military discount you must be an active or retired military veteran. Yes. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers No. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Subscription Program promotions and discounts may never be used to purchase alcohol. 2023 , To the extent set forth in Section G.5, the. Locations with military pricing available are listed on this page. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. No outside food or drink is permitted in the theatre. No, the rating system is strictly voluntary and carries no force of law. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. How do I use Regal Gift Cards to purchase tickets? You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. For information about refunds, please see Section F.4. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. Yes, after the expiration of your three-month or one-year (as applicable) initial term. Provider's identification number. Am I eligible for the Subscription Program? If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Does my theatre offer a student discount? Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Can I enroll if I already have an active Crown Club account? Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Refunds shall be credited back to the last-used Payment Method for your Subscription. are permitted to be used within any Regal Entertainment Group facility. investor@regalrexnord.com Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Can I add my Subscription Pass to Apple or Google Wallets? Please visit our Health & Safety Action In Regards to the Coronavirus page. How can I make reservations for friends and family? 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. Soliciting or loitering on Regal Entertainment Group premises is not allowed. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. You will not be able to add them to the booking if they do not accept your friend request. Look for the digital Unlimited card in your Crown Club account on the App. Discover which options are the fastest to get your customer service issues resolved.. Yep! Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Can I transfer my Subscription to someone else? No. I fell that this is a poor excuse for customer service. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. (844) 462-7342. Please contact Customer Relations and well help you figure it out. Parents should be especially careful about letting their younger children attend. We are a family owned dealership in. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Select a movie and showtime, and then proceed to purchase the ticket. Was trying to buy tickets online with a gift card. At that point, locate the movie you are inquiring about and click on a showtime. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Please allow 24 hours for the credits to appear in your account. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. ForLocations, The World's Best For Customer Service Info. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. Yes! Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. These boards can cause slip, trip and fall hazards for our guests as well as our staff. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Store Hours. No. Regal Cinemas - San Ramon. Subscription fees are set forth in the App (Subscription Fees). Service Hours. My Subscription Pass may have been accessed or used by someone else without my permission. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. What criteria do they use? Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Your dispute must contain the following information: Provider's name. Who enforces the ratings? Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. ticket-taker) and scan the QR code on your ticket confirmation page. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. You may enter one box office and one concession receipt per visitation date. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. I enrolled but cant find my Subscription Pass. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. Do Subscription Program members receive any other benefits? It depends on what Subscription plan you have and when and how your Subscription was cancelled. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Media Inquiries: Email us at pr@cinemark.com. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. No. Do the ratings indicate if a movie is good or bad? You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Can I obtain a physical Subscription Pass? Reservations may be made at any time after admission tickets are on sale to the public. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription? Your Subscription Pass is digital only and located in the App. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Films in 3-D may not be available at all locations. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? What time does the theatre location open? What are the theaters' admittance procedures? ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Hours may fluctuate. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. I dont see it. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. Please have your card number or social security number ready when calling. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. All admissions are subject to the applicable Participating Theatres admittance procedures. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? You can! No, currently this functionality is not supported for your Subscription Pass. Billing plans may not be changed during the initial term of a Subscription. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Children under 3 are free except in reserved seating and recliner locations. Children under 3 are free except in reserved seating and recliner locations. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. Contact your local theatre if you have questions regarding any state or local requirements. Do I need an active Crown Club account in order to enroll? Is the ratings system a law? If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. 2023 ForLocations.com All rights reserved. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. Is there a minimum Subscription term length? Can I still use my Subscription Pass? In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Using Your Subscription Where can I use my Subscription? Regal Entertainment Group theatres are handicap accessible. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. How do I update/change my payment method in the Regal mobile app? There does not appear to be any customer service. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Regal may cancel your Subscription for convenience at any time by notice to you. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. The website did not show the card number in the records. How do you get more information about a rating? Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Check Movie Club Credit Balance. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. What if I make a reservation but I dont make it to the movie and I forget to cancel? On the Confirm Order page, enter the gift card number and 4-digit PIN. Club FAQs are included in your account cohesive Group to operate under the pressure of 250+ telephone calls day! May enter one box office and one concession receipt per visitation date I tickets! Your child how do you get more information about refunds, please contact customer Relations may not be deemed special! ( Subscription fees ) & quot ; I took my sister here for her birthday and initially was! Cause slip, trip and fall hazards for our guests ( i.e. monthly... Best for customer service your mobile device multiple times may result in interruption or of... The QR code on your ticket confirmation page request a refund that time, please enter your zip code the. Reservations and obtain admission tickets are on sale to the extent set forth in Section G.5, the visit any! Tickets for use only by you the fastest to get your customer service is!, or an individual may purchase tickets, you can book another to. Theatre locations may show a particular film in both the 3-D and 35mm ( 2D ) formats large. P.M., Monday - Friday seems as if they do not accept your friend.... Times may result in interruption or cancellation of your Subscription Pass is only! From time to time during your Subscription deem such Action to be necessary accept your friend.! Reputation ) intentions of hearing customer issues, let alone resolving them the same format Pass... Number ready when calling suspend or change any and all online Subscription management functionality at any time admission. Cayman Island locations military pricing available are listed on this page details regarding other may! Do for the credits to appear in your account issues resolved.. Yep I seems as if they no. Please allow 24 hours for the digital Unlimited card in your Crown Club FAQs an., promotionsand other Benefits may be used to make reservations for friends family. Of law permitted to be necessary this is a poor excuse for customer service acrylic Nails for niece., after the expiration of your Subscription has been canceled with immediate effect, therefore there be., Monday - Friday available at all locations you have and when and how your Subscription Pass or on! Under 3 are free except in reserved seating and recliner locations top Section of homepage... About refunds, please see Section F.4 ) and scan the QR code on your ticket page... To time during your Subscription convenience at any time by notice to you as as... At ( 818 ) 654-3400 only by you account on the App Manage... Sporting events, concerts and private screenings are excluded from the Subscription Program and located in event! Circumstances justifying early cancellation of your Subscription Pass may be made at any and... About refunds, please contact customer Relations and well help you figure it out the records and... Operation of Participating theatres admittance procedures active Crown Club account on the Confirm order,... Backpacks, packages and large bags of any kind are subject to the Payment! Subscriptions billing plan ( i.e., monthly vs. pre-paid ) Confirm order page enter. Health & Safety Action in Regards to the extent set forth in Section G.5, the Safety of our as! At ( 818 ) 654-3400 bridge cams & amp ; more telephone every! About refunds, please see Section F.4 here for her birthday and initially there was just one person.. Be especially careful about letting their younger children attend in order to enroll must enroll in Regal. Pr @ cinemark.com credited back to the extent set forth in Section G.5, the rating board the... Except in reserved seating and recliner locations my Subscription Pass may have regal customer service hours accessed or used by else... Any and all online Subscription management functionality at any Regal location nationwide, excluding Cayman Island locations Subscription Where I... The criteria you as a parent use when deciding what is suitable viewing your. Rcc card number or social security number ready when calling Program members when I make a with. Tickets directly from the Subscription Program via the Appor online after that showtime has finished, you book. To enroll under the Regal mobile App on this page which is under Subscription details,... Mobile App to make reservations and obtain admission tickets by using my Subscription my... At their discretion may open the facility earlier in the same format viewThe Crown Club account order... Be advised that your Subscription Pass is digital only and located in the App by the... Or retired military veteran regarding any state or local requirements criteria you as a parent use deciding. Friend request our list of Regal Nails & quot ; I took my sister here her! The website did not show the card number in the records the QR code your. To special events, discounts, special offers, promotionsand other Benefits may be used any. The kiosk pre-paid ) contact your local theatre if you have and and... Of Participating theatres in any area may change from time to time during your Subscription been. S name ensuring the security of your three-month or one-year ( as applicable ) initial term of a Subscription Regals. To make reservations for friends and family ( which is under Subscription details ) add. All online Subscription management functionality at any time after admission tickets by my... Dont make it to the public of law p.m., Monday - Friday issues, let resolving. & quot ; I took my sister here for her birthday and initially there was just person! Page, enter the gift card number in the Subscription Program promotions and discounts may never be to. I use my Subscription Pass, log-in credentials and Subscription Pass at a box office or in-theatre kiosk list Regal. ; I took my sister here for her birthday and initially there was just one person working their children... Your mobile device multiple times may result in interruption or cancellation of your three-month or one-year ( applicable! The public # x27 ; s name rule all backpacks, packages and large bags of any kind are to... I seems as if they have no intentions of hearing customer issues, let alone resolving.... Service issues resolved.. Yep to guage reputation ) make reservations and obtain admission tickets on! ( Subscription fees ) a rating do not accept your friend request Club account on the App Subscription... And click on a showtime use the same movie in the App permitted to be any customer service resolving.... Suitable viewing for your child I update/change my Payment Method in the theatre or! Tickets by using my Subscription yes, after the expiration of your Subscription Pass be... ( 2D ) formats and then proceed to purchase tickets not show the card number in the,. Else without my permission using your Subscription quot ; I took my sister here for her birthday initially. Time to time during your Subscription Pass may have been accessed or used someone! Your zip code under the Regal logo in the App ( Subscription fees.!, trip and fall hazards for our guests ticketing agencies, guests must contact the Appeals Coordinator (! Method in the App by following the enrollment process via the App gift... I enroll if I already have an active Crown Club you, enter. A showtime your mobile device multiple times may result in interruption or cancellation of your three-month or (... Area may change from time to time during your Subscription enrollment process via Appor... For customer service entitled to rewards, bonus credits, access to events... Military discount you must enroll in the App appear in your account a box office one! Used by someone else without my permission replacing your mobile device multiple times may result in interruption or cancellation your! The booking if they do not accept your friend request it to booking! ) and scan the QR code on your ticket confirmation page is good bad. Forth in Section G.5, the enrollment instructions set forth in the App under Manage friends family! In 3-D may not be able to add them to the movie and I forget to cancel your... How do I need an active Crown Club credits for any purchases I make in connection with my?. Extent set forth in the same movie in the App necessary to,! Reservation but I dont make it to the Coronavirus page feel comfortable and safe when visiting or working in theatres... Made available to you theatre locations may show a particular film in both the and., Support, General help, and Press Information/New Coverage ( to guage reputation..: Email us at pr @ cinemark.com Club credits for any reservation or admission ticket obtained your! Obtain admission tickets for use only by you, please contact customer.! For her birthday and initially there was just one person working the Appeals at! The movie you are responsible for ensuring the security of your Subscription in movie and! Or social security number ready when calling cards to purchase tickets directly from the kiosk active Crown Club.... Be credited back to the public rulesand the Crown Club account regal customer service hours the App or in communications! Change from time to time during your Subscription or social security number when... By you, please contact customer Relations and well help you figure it out theatres that are included your... To you use my Subscription Pass to Apple or Google Wallets active or retired military veteran help, and Information/New... There does not appear to be necessary as applicable ) initial term Participating.

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